Contact

Talk to a human in the UAE

No offshore ticket queue. The team that builds Tailoroo answers from Al Ain and Dubai — in English or Arabic, over WhatsApp or email.

Write to us

Send us a message

Prefer writing? Tell us about your shop and what you need — we reply within one working day, in English or Arabic.

WhatsApp — fastest

Message us any time; we reply within working hours. A photo of your order book or a screenshot of your current system is enough to start the conversation.

Chat on WhatsApp

Start a free trial

Your own Tailoroo workspace in about a minute — measurement templates, fittings and the 9-stage board ready to use. 14 days free, no credit card, works on any device.

Open app.tailoroo.com →

Head office — Al Ain

Al Ain, Abu Dhabi
United Arab Emirates

Serving Abu Dhabi emirate & the Eastern Region.

Site office — Dubai

Ras Al Khor, Dubai
United Arab Emirates

Serving Dubai, Sharjah & the Northern Emirates.

Start anywhere

Tell us how your shop works today

A kandura counter in Deira, an abaya atelier in Al Ain, a bridal studio in Sharjah or a uniform contractor in Riyadh — every shop runs differently. Tell us how you take orders today — walk-ins, phone calls, WhatsApp voice notes, a notebook of measurements — and we will show you the same flow inside Tailoroo: measurements on the ticket, fittings on the calendar, and every garment visible from cutting to delivery.

Prefer to read first? The FAQ covers setup, languages and VAT, and our location pages describe how Tailoroo fits each emirate.

Already running Tailoroo?

Support from people who know the workshop floor

When you contact support, you reach the same team that designs the production stages and writes the VAT receipts — not a script. Pandoratech has been building business software in the UAE since 2012, and Tailoroo is supported the same way: by engineers who know what a fitting no-show does to a wedding deadline. Have your shop name and, if it concerns a specific order, the TLR- ticket number ready.

  • Onboarding help — service catalog, new-make & alteration price tiers, measurement templates
  • Setup questions — TRN and receipt format, staff PIN roles, delivery slots, fabric inventory
  • Data moves — importing customer lists and saved measurement profiles
  • Anything urgent during the pre-Eid rush gets priority — tell us your promised dates are at stake

Before you message

A few details that get you a faster, more precise answer:

  • Your shop name and branch, if you run more than one
  • The TLR- order number, fitting appointment or report you are asking about
  • A screenshot or photo — especially for receipt or VAT questions
  • Your preferred language — English or Arabic, both are first-class here

Working hours: Sat–Thu 9:00–18:00 (GST). WhatsApp messages left after hours are picked up first thing the next working morning.

Questions

Contact & onboarding FAQ

How quickly will we hear back?
WhatsApp messages and emails are answered within working hours — Saturday to Thursday, 9:00 to 18:00 GST. During the pre-Eid and wedding-season rush we extend cover where we can, but the fastest route is always a WhatsApp message with your shop name and a short description of what you need.
Can we see Tailoroo before talking to sales?
Yes — start a 14-day free trial at app.tailoroo.com and you get your own workspace in about a minute, preloaded with a GCC service catalog, 14 measurement templates and the 9-stage production board. No credit card required. When you are ready, book a guided demo and we will walk through it using your own services and prices.
Do you help us move from notebooks or another system?
Yes. Onboarding includes setting up your service catalog with new-make and alteration price tiers, your measurement templates, your TRN and receipt format, and staff PIN roles. Customer lists and saved measurement profiles can be imported so your regulars never have to be measured from scratch again.
Do you support tailoring shops outside the UAE?
Yes — we work with tailors and ateliers across Saudi Arabia, Qatar, Kuwait, Bahrain and Oman. VAT rates for each country are built in (KSA 15%, Bahrain 10%, Oman 5%), and receipts, WhatsApp updates and the full interface work in Arabic and English.

Ready to run a smarter tailoring shop?

Book a free demo and see Tailoroo handle orders, measurements, fittings and VAT invoicing for your shop — or explore the live demo yourself.